We select the product based on information being provided by our suppliers in regards to topics like biodegradability, compostability and/or longevity. We will define this assessment in more detail in the next coming weeks.
All of the suppliers registered with us must demonstrate their environmental credentials to us in order to gain admittance to our site. Usually this is by way of certification by a recognised external examing body.
All of our registered suppliers are asked to use only eco-friendly packaging and delivery services, often provided by our approved partners. This will evolve over time as more and more eco-friendly service providers become available.
We certainly strive to be as environmentally friendly as we can. Some of the ways we do this are carbon offsetting with our partner (TBA) or tree planting with our partner (TBA).
Registering for an account means you will be able to easily track your current order. It also allows you to view previous orders and makes reordering a doddle.
Account holders will benefit from occassional limited-time offers and promotions on products listed on the site, as well as useful restricted articles and news features only available to registered users.
We are very selective in the suppliers we work with, but still we check that each and every item to be listed on our site meets with our strict eco-friendly criteria before awarding it an environmental rating, so you can see at a glance just how eco-friendly the item actually is.
You can find detailed descriptions of individual items in the product specifications. If there is something you need to know that is not covered in the spec., contact us via the form here with your question. Remember to include the product code so we can make sure to answer with details of the correct item.
If you have previously ordered a particular item but can no longer find it on our site, it may be that the supplier has discontinued the product. Try searching for similar items from alternative suppliers and if you still can't find what you're looking for, get in touch with us via the contact page and we'll do our best to source a suitable alternative for you.
We are constantly looking for exciting and useful new products to feature on our site, so please let us know if you have suggestions for items you would like to see available on our platform and we'll get our team out searching for possible suppliers.
Orders are dispatched directly from the supplier and may be delivered by a number of different logistics companies. You will need to refer to the email you received at the time you placed the order for details of how to track your items.
Oh dear! We are all human and do, at times, make mistakes. If you realise that you have ordered the wrong item or quantity, and your order has not yet been dispatched, then you can simply update with the correct details. Login to your account and select the relevant entry within 'My Orders', then click on 'amend' and you will be able to change any of the order details. Simply save the change when you are done.
If your order has already been dispatched but not yet delivered, you can go ahead and place a new order for the correct goods / quantity right away. When you receive the incorrect order you will need to accept it from the delivery company and then follow our returns procedure for incorrect items or over-ordered amounts.
Despite our best efforts, occasionally goods can be damaged in transit. If this happens, get in touch with the shipper to arrange an immediate replacement and collection of the damaged item(s).
If only part of your order has been received, you should first check the email associated with you account in case your supplier has been in touch. Make sure to check your 'spam' folder too. If there has been no contact from the supplier regarding the outstanding items, check the order tracker (details of which can be found on the order acknowledgement email).
Returns are possible but must be made within 14 days of receipt of goods and are subject to items being in their original condition and packaging. Regrettably we are unable to accept returns of personalised items.
We are always keen to hear from new suppliers who would like to showcase their products on our platform. The first step is to register for a supplier account at the Login area. Complete the registration form and a member of our Supplier Management Team will be in touch, usually within 24-48 hours.
It is free to list your products here.